Listening to customer complaints is an essential business process. When a customer complains about a non-conforming product an entry should be made in your customer complaint system – the customer feedback form along with the initiation of a corrective action notification.

The corrective action notification is used to drive the corrective action to fix the problem. It also initiates a paper trail in the corrective action database including all issues and actions. This should also include the root cause and the outcome or solution. The vital final step is to inform the customers who raised the complaint.

A customer complaint management system is a crossover between quality control and customer service. It helps to ensure that customer complaints resulting product or process improvements, the company complies with quality legislation, that all complaints are addresses, that quality is improved and costs go down, and that customer satisfaction is increased.

Filed by Dylan at 2:30 pm under Quality
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I bought a new truck a few months back and while I was hoping to keep it simply, I’ve decided to add a few truck accessories to the vehicle to help it to do its job a bit better for me. One of the most important investments I have made is in ladder racks. If you use a ladder regularly, moving it from place to place, this investment is a simple must have. There are so many different options available to you today, and you simply need to go with durability and quality when choosing. In addition to that, be sure that you know how to install them, if you’ll do the work yourself.

Besides adding ladder racks to my vehicle, I have also determined the need for truck tool boxes. These are a must have for someone who is planning on using their truck regularly for work related projects. It is just easier to keep everything locked up and on board. In addition to this, it must be said that a bed liner is a must have. It has helped me to protect the bed of my truck for years, no matter which truck I have had. Choose the best investment possible, as most are a good long-term durable surface to count on.

Filed by Dylan at 2:30 pm under Quality
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